I have received the wrong item:
Oh no, we’re so sorry to hear this has happened with your order! We want to sort this out for you straight away so please send over images of the incorrect item, the packaging this was delivered in and the invoice included inside your parcel to firstname.lastname@example.org or via Instagram @mymuaythaishop. One of our super friendly customer service advisors will then be on hand to resolve this for you immediately!
My item has arrived damaged or faulty:
We’re extremely sorry to hear this has happened to your item. All products are checked thoroughly prior to being dispatched so we are sorry your item must have slipped through the net! Please send over your order number and an image of the damaged item to email@example.com or via Instagram @mymuaythaishop and we will have this sorted for you immediately!
My item became broken/damaged after wear:
We’re sorry to hear your item has become damaged after wear. We pride ourselves on the quality of our items and truly believe they should last a lifetime and not just one wear or wash! Please attach an image of the damaged item in an email to firstname.lastname@example.org or via Instagram @mymuaythaishop and one of our customer service advisors will be in touch with a solution!
Can I cancel or change my order after I have placed it?
We know our customers want their items ASAP so as soon as your order is placed, our team work hard to ensure that this is dispatched as quickly as possible! Unfortunately, this does mean that we’re not always able to change any order details once the order has been confirmed (so always double check before you click confirm!) If you need details amending or the order cancelling, please send over the order number and what exactly needs to be changed/cancelled via email email@example.com or Instagram @mymuaythaishop and we’ll try our best to sort this for you!
Why was my order cancelled?
We’re sorry to hear your order has been cancelled. If you have received a cancellation email from us, this will be because the item has either been found to be out of stock when we came to pick your order or, our payment provider has declined to accept your payment method. You’ll receive a cancellation email from us with more details regarding this and your refund will be in your account within the next 72 hours/7 working days (this time frame is dictated by your bank and isn’t something we can speed up unfortunately!).
PRODUCT AND SIZE
What size should I order?
We always want our items to fit our customers perfectly, so we provide a size guide in the footer menu or on the product page. All our items generally fit true to size but if we know a product’s material creates a tighter fit, we’ll recommend sizing up in the sizing guide or product description box alongside the item.
When will you be restocking?
Our items are super popular and can sell out quickly but don’t be disheartened as we restock different items 2/3 times a week and our newest items are generally restocked within 2-week periods. We can’t provide exact restock dates but if there’s a particular item you’re waiting on, please send over the product name and size to one of our contact platforms and we’ll be in touch with the time frame this is due to be restocked in.
Coronavirus Delivery Update
Customers can find their expected delivery date when they get to checkout. We're also working closely with our couriers to ensure safe deliveries and this includes drivers signing on behalf of customers and parcels being left in safe places.
How do I track my order?
Once your order has been dispatched, you’ll receive an email with a link to the courier website. Here, you’ll be able to track your delivery whilst it is in transit and out for delivery. There is also a tracking page on the website that will link you to the tracking website.
Why is my order late?
We work hard to ensure that orders are dispatched quickly so it’s truly disappointing to hear your order has not been received on time. Please note, we do state online that all delivery time frames are estimates so we cannot guarantee your order will be delivered on the estimated delivery date shown at checkout.
REFUNDS & EXCHANGES
Please visit our ‘Returns & Exchanges’ page located at the bottom of the website page.
I can’t place an order
We’re sorry to hear you’re struggling to place an order with us and we try our best to ensure this is a simple experience for our customers! If you’re experiencing any difficulties placing an order with us, we’d firstly recommend clearing your device history and cache and attempting this again. If this issue persists, we’d then suggest using an alternative device and/or payment method. If you receive an error message that states, “gateway rejected: fraud”, this is because our payment providers are declining your payment method. On this occasion, we would recommend checking your billing address is 100% correct or attempting to check out with PayPal instead.
How can I change the currency on your website?
Click the top right hand corner to change the displayed currency.
How can I unsubscribe from your emails?
We’re so sad to hear you want to leave the fun! Remember, we send exclusive access to our latest collections and discount codes through this email subscription. If you really want to unsubscribe from our emails you can do so by clicking “unsubscribe” at the bottom of any emails we have sent you.
COLLABORATION OPPORTUNITIES/MODEL REQUESTS
Can I promote My Muay Thai Shop on my social media?
We receive hundreds of requests a day from people wishing to promote My Muay Thai Shop. Unfortunately, we are not able to personally respond to each of these requests. We operate a fixed collaboration budget month to month which means we only take on a small number of new up-and-coming influencers. If you wish to be considered for our collaboration program, please tag @mymuaythaishop in any images/videos you post using My Muay Thai Shop products. We regularly scout Instagram posts with @mymuaythaishop tags for new talent!