Returns & Exchanges
CAN I RETURN MY ITEM FOR A REFUND OR EXCHANGE?
If for any reason you are not completely delighted with your purchase, we will happily accept a return for an exchange or full item refund.
HOW LONG AFTER PURCHASE CAN I MAKE A RETURN?
Returned items must be received within 30 days of receipt for order (UPDATED).
HOW DOES THE CORONAVIRUS AFFECT MY RETURN?
We know the last thing on your mind during an illness or self-isolation will be posting back your return so we’ve got you covered! We’ve extended our returns period to 40 days to ensure those following government guidance can still receive their refund or exchange. For more information on this, feel free to contact our super-friendly customer service advisors via email or social media. Stay safe!
HOW TO MAKE A RETURN:
- Please do your best to try on, handle and repackage the items with care. Any merchandise returned must be received back in its original condition
- We always recommend returning your items via a recorded service as we unfortunately can't be held responsible for any items that do not reach us.
- Contact us via email (admin@mymuaythaishop) or Instagram (@mymuaythaishop) to begin your refund process.
HOW LONG DOES A REFUND TAKE?
We aim to process all returns within 10-14 working days of delivery to us, at which time we will issue a full refund or exchange and will follow up with a return confirmation e-mail. The refund will be processed back to your original method of payment. Please note we do not contact you when an item arrives back to us, but only once your refund/exchange has been issued 10-14 working days later.
CAN I GET MY SHIPPING FEES BACK?
We regret to inform you that any upgraded shipping fees over and above the cheapest common delivery method are non-refundable, unless the error was made on our part. In the rare event that you do receive an imperfect item, please do contact us at your earliest convenience. In such an event, we prefer to remedy on a case-to-case basis to ensure the best customer service and overall satisfaction.
I RETURNED AN ITEM AND IT WAS INCORRECTLY REFUNDED OR REPLACED.
We're really sorry if we've made a mistake with your exchange/refund. Please send us a message on our website or Instagram page so we can fix this for you right away.
I HAVE RECEIVED A FAULTY ITEM.
We are truly sorry if you have received a damaged item from us. We can only assume this occurred during the manufacturing process and has somehow slipped through. Please send us an image so we can look into this & organise for another one to be sent to you!
I HAVE RECEIVED AN INCORRECT ITEM IN MY ORDER.
We're really sorry if we've made a mistake with your order. Please send us a message on our website or Instagram page so we can fix this for you right away.
DO I HAVE TO PAY FOR RETURN POSTAGE?
We're unable to cover return postage costs unless your item is faulty. Customers are urged to hold onto proof of postage as we're also not responsible for returns lost in the post. If you paid for shipping at the time of your original order, you will not be credited the cost of shipping when we receive your return.
HAVE YOU RECEIVED MY RETURN?
Please allow up to 14 working days for your parcel to be returned to My Muay Thai Shop. We will send you a confirmation email receipt once your return has been refunded. If you haven’t heard any communication from us after the 10 working day timescale, please contact our customer care team with your order number and details of the items returned.
If you've returned more than one order in the same parcel, please allow 72 hours for all your returns to be completed.